Counselling Services

EAP Policy

Those utilizing our services on an EAP basis please note these services are designed for short-term or crisis intervention only. Long-term counselling is not covered by EAP benefits. Number of hours of usage per calendar year is set by your organization and includes both in-person and phone counselling usage. Please contact your Human Resource Department or DSA directly for details or questions. Personal and Work-Related Counselling 24 hour 7 day counselling services availability for any personal family or work related matter. Consider this service for just informally reviewing a troubling situation, for crisis intervention & assessment, review of life-pressure situations, coaching help for situation resolution, or analysis of time management in relation to important life goals. We can also help with behavioral rehearsal for interviews, presentations, or communicating difficult feedback.

Career Development

We can help with career inquires including person-environment fit, analysis of interests, interview skills and rehearsal, gathering relevent feedback from self and others related to talents, interests, abilities, strengths and challenges. Please go to Member Services, Topics, then Career Development for full details.

Work-Life Dynamics

Consider this service for situations that involve work-role overload or work-family/ family-work spillover. Consider this service for counselling help with family relations, serious illness, grief and loss, parenting, time-pressure, recurring family pressures. Parenting

Children and Adolescents

Choose this service if your child or adolescent is experiencing bullying, censure, or isolation at school; stress from peer relationships family relationships; adjustment issues related to parental separation or divorce or overall mental well-being. Ideally prevention or early intervention is preferable and provides the best opportunity to reduce overall distress. More information pertaining to children and adolescents can be found in the Member Services section of the site.

Disability Leave Management

Consider this program if you are on medical leave from work. This program has a proven track record for providing staff with a tailored framework for the leave period, positive support, and help with the transition back to work for a more efficient effective confident return.

Trauma Response Program

Consider this service for any disturbing or dis-organizing life upheaval in which mental, emotional, physical functioning seems to be immediately very disrupted or in which functioning becomes disrupted on a delayed basis. Examples of events that could lead to traumatic stress include: bank robbery, home invasion, significant loss, significant life change, motor vehicle accident, natural disaster, terrorist attacks, domestic violence, to name a few. Traumatic stress may also occur through a series of "lower-key" events resulting in a build-up over time negatively affecting thoughts feelings and behaviors. The best buffer for preventing prolonged distress is social support deriving from family, friends, co-workers and religious and spiritual sources. In conjunction with one's normal sources of support and individual resources the Trauma Response Program can help provide effective stress recovery techniques that can be useful in returning agitation levels to equilibrium and sharpening attention and focus, concentration, memory and recall, and overall sense of wellbeing.

Depression

In the massive Global Burden of Disease Study (running from 1990 to 2020) conducted jointly by the World Health Organization the World Bank and Harvard University - mental health, including suicide, accounts for over 15% of the burden of disease in countries with established market economies. This study determined that major depression (measured by the number of years lived with a disabling condition) is the leading cause of disability worldwide among persons age five and older. The Canadian Mental Health Association (CMHA) estimates that nearly three million Canadians at one point in their lives will suffer from depression. It can affect men and women of any age economic or social status. Depression most often affects people in their working years between the ages of 24 and 44. Depression is treatable. Unfortunately many people who suffer from depression don't get treatment due to fear, stigma, guilt, shame or self-blame or simply from not recognizing the indicators. For more about support for depression and understanding depression follow the links provided in the Member Service section.

Stress & Resilience

We all experience pressures of brief and long-term durations. Stress is the "wear and tear" we experience as we adjust to our continually changing internal and external environment. Stress impacts our thoughts, emotions and physical systems and can create both negative and positive feelings. Resilience is the ability to bounce back from adversity. It represents vitality and springiness. Resilience is the overall ability to adapt and thrive in the face of adversity. Today, staff must be able to achieve and maintain high levels of integration and organization in order to learn at a rate that is faster than the speed of change. When this does not occur staff often feel overwhelmed. Professional Burnout Burnout (professional burnout) most likely involves a failure of integrative capacities with a duration that overwhelms attempts at recovery. Professional burnout occurs when the following three factors are present for any length of time:

  1. detachment (especially from clients and staff)
  2. exhaustion (physical and especially emotional)
  3. loss of satisfaction or sense of accomplishment.

The Member Services section of our website provides more detailed information on these and many other topics in both the “Workshops” and “Topics” sections.

Principal
Trauma
Crisis Intervention
Addictions
Anxiety/Depression
Executive Leaders
Senior Associate
Trauma
Crisis Intervention
Sexual Identity and Orientation
Anxiety/Depression
Associate
Trauma
Families
Grief and Loss
Depression
Aging
Dementia
Caregiving
Associate
Trauma
Relationships
Couples
Communications
Affiliate
Trauma
Addictions
ADHD
Families
Life Coaching
First Nations
Associate
Crisis Intervention
Transitions
Life Coaching
Career Development