Client confidentiality is a cherished, time honoured, and professionally-governed practice within the counselling profession. We will ensure that privacy is maintained throughout any of our service contacts. This includes written material, phone (hard line), or in-person conversations with our clients.

We also ensure privacy protection for any client data for records, or aggregate statistical or demographic purposes. A fully registered clinical counsellor completes all data input.

Aggregate numeric and non numeric data from DSA EFAP Tools and User Evaluation forms will be presented to corporate clients to indicate how frequently services are utilized, user satisfaction, broad areas of service usage, and areas where we might improve our service. Absolutely no identifying information will be presented.

To the best of our ability we will protect all electronic communications forwarded to us by clients (e-mail, fax, internet, cellular conversations). However, these media inherently carry restrictions and limitations, which may exceed our ability to govern or control or fully protect their usage and content.

In Canada, essentially all counselling contacts are protected by the doctrine of confidentiality with the following exceptions:

  1. cases in which the client threatens harm or injury to self or others
  2. cases in which the client informs the therapist of intent to commit a crime
  3. cases in which disclosure of documents for clinician records are court-ordered, or as otherwise specified by law
  4. cases in which the client gives informed, written, consent for the limited, or full, release of information to a third party

Our regulatory bodies govern the practice of counselling and ensure practice is meeting or exceeding professional standards.